At Country Roads Sporting Goods, we strive to provide our customers with top-quality products and exceptional service. We understand that sometimes returns are necessary, and we want to make the process as convenient as possible for you. Please read our Returns and Refunds Policy carefully to understand your rights and responsibilities.
1. Return Eligibility
1.1. Items must be returned within 30 days from the date of purchase.
1.2. The item must be in its original condition, unused, and with all tags and labels attached.
1.3. Certain items are non-returnable for hygiene and safety reasons, including but not limited to swimwear, underwear, and personal care products. Please ensure you review the product details before making a purchase.
2. Initiating a Return
2.1. To initiate a return, please contact us via email at [email protected] within 30 days from the date of purchase with the following information:
- Your order number
- Reason for return
- Clear description of the issue or defect, if applicable
- Any supporting photos, if applicable
3. Return Process
3.1. Once we receive your return request, our customer service team will review your request and provide you with further instructions.
3.2. We may request additional information or evidence to further assess the return request, especially if the item is damaged or defective.
3.3. Please carefully pack the item in its original packaging or a suitable alternative to avoid damage during transit.
4. Return Shipping
4.1. Customers are responsible for the return shipping costs, except in cases where the item received was incorrect, damaged, or defective. In the case of incorrect orders, damaged or defective products, we will refund the entire cost of the first order with reimbursement included for shipping the product back to us.
4.2. We strongly recommend using a trackable shipping method to ensure your returned items reach us safely. We are not responsible for returns lost or damaged during transit.
5. Refunds
5.1. Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
5.2. If your return is approved, a refund will be processed to your original payment method within 5 business days.
5.3. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or credit card company’s policies.
6. Exchanges
If you wish to exchange an item for a different size, color, or an alternative product, please follow the return process outlined above and place a new order for the desired item.
Contact Us
If you have any further questions or require assistance with your return or refund, please contact our customer service team at [email protected]. We are here to help and will respond to your inquiry as soon as possible.
Please note that this Returns and Refunds Policy only applies to purchases made directly from our website. If you purchased our products from a third-party vendor or retailer, please refer to their return policy for assistance.
Country Roads Sporting Goods reserves the right to amend or update this policy at any time without prior notice. We encourage you to review this policy periodically to stay informed of any changes.
Last updated: March 21, 2024.
Thank you for shopping with Country Roads Sporting Goods!